Frequent Question Asked

 

What is Sueños Blanditos (Softly Dreams)?

Sueños Blanditos is me, Gretel Crespo a galician girl who loves crochet and amigurumis, whose passion is to design patterns so you can crochet adorable yarn dolls

In my website you will find for sale all my patterns. Remember that these are PDF patterns that you can download to your device, not the finished doll or physical books.

You can follow the patterns very easily because I try to explain the steps in a simple way, for those who have basic knowledge.

They can be made with yarn, fiberfill and a crochet hook. By the way, no hard material used (buttons, zippers, etc). Totally “blanditos”..

If you want to know me a little more Click here.

 

How do I download the patterns in suenhosblanditos.com ?

1. Add the patterns you want to download to your cart. To do this, click the button “ADD TO CART”.

2. On the cart page, review your order and click in CHECKOUT.

3.- On the next page you will have to fill in your billing information.

If you have an account, login to use your data and download it in your account. If you don’t have an account yet, you will be asked to enter a password to create a new account.

Once completed the form click in GO TO PAYPAL for payment.

4.- After the payment you will be directed to the page of your profile, where you will see the details of your purchase and you will be able to access all your downloads in My Account > Downloads.

5.- You will also receive an email with the details of the payment and a link so you can download the patterns. If you don’t receive the email, please check your spam or promotions folder. If you do not receive it anyway, contact me and I will send it to you gladly.

Note: You can skip the purchase form by paying directly with the PayPal button on the cart page or in the final form. The purchase will be made with the data of your PayPal account or, if you do not have an account, with the data that you have entered in the purchase process with a credit card.

 

And how can I download the free patterns?

To download the free patterns you have to subscribe to the Sueños Blanditos mailing list. This means that you will receive my weekly newsletter with the latest contents of the web: patterns, tips, tutorials, … so you can crochet adorable amigurumis. The subscription is totally free and you can unsubscribe whenever you want by clicking “Cancel subscription”, at the end of each email that I send you.

 

Do I need to be registered to buy in suenhosblanditos.com?

No, you don’t. You can buy directly with the PayPal button, with your PayPal account balance or with a credit card if you do not have an account. After the payment you will be able to access the download and you will receive an email with the download link. Of course, if you want to have an account to access all your downloads whenever you want you must buy through the purchase form (Cart > Checkout). If this is the first time you buy, an account will be created with your data entered in the form and the password that you indicate in that form.

 

How do I register in Sueños Blanditos?

To register simply click on “My Account”, in the top menu, and complete the registration form. To access your account simply go to “My account” and enter your email and password.

 

I forgot my password, how can I get it back?

You can recover your password from this link: suenhosblanditos.com/my-account/lost-password/

Enter the email associated with your account or your username and you will receive an email to change your password.

Please make sure that the email you are entering belongs to a Sueños Blanditos account.

 

I don’t have a PayPal account, can I pay with my credit card?

Yes you can. By clicking on “Ir a Paypal” (Go to PayPal) you will be directed to PayPal to pay with your PayPal account balance or by entering your credit card details.

I don´t have a credit card; do you accept other forms of payment?

At the moment we only accept payments with PayPal or credit card.

 

Can I pay with my local money?

Yes, even if the price is in euros you can pay with the money of your country. You simply have to follow the purchase process in a normal way and PayPal will do the currency exchange.

To know the price in your local money you can use any currency converter, such as xe.com Please note that the price may vary slightly, as these websites may not be update. PayPal will make the change depending on how the price of the coin is at the time of payment.

 

Do I need a program to open the patterns?

To view and print the patterns you need a PDF reader such as Adobe Reader or Preview for Mac.

In most devices it is already installed, so you will not have to do anything.

 

I bought a pattern but I didn´t get the download email, what can I do?

The first thing you should do is check your junk mail or spam folder, it may have ended there. Also keep in mind that the email may take a while to arrive.

Anyway, you can access all your downloads from ‘My Account’ > ‘Downloads’. You will always have them there.

If you have any problem with the download please contact me and I will send it to you gladly.

 

Is it the same the suscription that the register?

It´s not the same. Being subscribed means that you will receive the mails of Sueños Blanditos with the latest news, offers, blog entries… so you don´t miss anything.

But if you want to have your profile on suenhosblanditos.com to be able to buy with your account, access your downloads, save in favorites, … you must be registered on the web.

 

Does the subscription have any cost?

No, it’s totally free.

 

How can I cancel my subscription?

You can stop receiving my emails by clicking “Unsubscribe” at the end of each email I send you.

 

How can I receive emails in my language?

You can receive the emails I send you in Spanish or English. To change the language click on “Change your preferences”, at the end of each email that I send you, select the language you want and save the changes. The following emails that you will receive will already be in the language you have selected.

 

Are my data secured?

Totally safe. The payment process is done externally through the well-known PayPal payment gateway, and only they keep the information of your bank details. We don´t have access to this data anytime. If you have any doubts visit our Privacy Policy.

 

If you haven´t yet solved your question, please contact me.